Booking, Payment and Cancellation Policy
These 45 minutes sessions can be booked at anytime, subject to availability and are payable upon booking. Booking will be confirmed upon receipt of payment and clearing of funds when applicable.
Intro to Ponies and Young Riders and Senior Rider Courses:
These 6-week courses are payable ten (10) days before the course begins. Late bookings with payment on the first day of the course can sometimes be accepted – please ask. We will only be able to hold places if these payments are received on time or other arrangements have been made. Please note that, there will be a £50 deposit payable before the first term which will be refunded as part of payment of the last 6 week course your child rides with us (provided stipulated notice is given – see below). This Deposit will be due by the end of July each year to register you interest and keep your place for the new school year that starts in September.
Pony Sharing fees are payable on the first (1st) of each month by standing order to our Lloyds Account (please ask for details).
Pony Birthday Parties:
A £50 non-refundable deposit will be necessary to confirm your booking. The balance will be payable, by any of the methods indicated below, 10 days before the party.
A 50% non-refundable deposit will be necessary to confirm a booking. The balance will be payable, by any of the methods indicated below, 10 days before camp starts. Late bookings with payment on the first day of camp can sometimes be accepted – please ask.
Special Events (Shows, Fun Days, Etc):
To hold a place in these events payments will be needed in full at the time of booking unless otherwise indicated in the event description.
Field Days and/or School Trips for Groups:
A 50% deposit will be necessary to confirm these bookings with the balance payable 14 days before the event.
Unfortunately, we will not be able to arrange rescheduling if we have less than 48 hours notice, regardless of the reason and full charge for your session will be made.
Please see below for our policy regarding different events.
48 hours notice will be necessary to reschedule this experience. No refunds will be given.
Please let us know as soon as you can that your child will not be able to make one of their weekly lessons. If you give at least 7 days notice, we will endeavour to find a way of making up one missed session each term.
We kindly request that you give us at least a Term’s Notice if you will not be signing up for the following term. In this case, we will refund your £50 deposit . Failure to do so will result in forfeiture of your deposit.
We kindly request that you give us one months’s notice, on the 1st of the month, of your intention to stop sharing one of our ponies.
If you need to change your dates, party deferment may be possible if you contact us in good time (subject to availability). Closer to the date refunds will be made as follows:
*Cancellation received more than 15 days before party date – loss of deposit only
*Cancellation received 14 days or less before party date – no refund.
Pony Camps: Pony Camp refunds will be made as follows:
*Cancellation received more than 10 days before Pony Camp date – loss of deposit only
*Cancellation received 9 days or less before Pony Camp dates – no refund.
Special Events (Shows, Fun Days, Etc): We regret that we are unable to offer refunds for these events, regardless of the circumstances.
Field Days and/or School Trips for Groups:
If you need to change your dates, deferment may be possible if you contact us in good time (at least 7 days before the event). Closer to the date refunds will be made as follows:
* Cancellation received more than 15 days before your date – loss of deposit only
* Cancellation received 14 days or less before your date – no refund.
Cancellation due to inclement weather:
We are an outdoor activity and continue to operate even if it is raining. Please dress according to the weather! In case of strong rain/wind we reserve the right to hold a theory lesson instead. We will only cancel lessons/events if we feel that it would be dangerous to do hold them (ie. Electricity storms, gale winds). In these cases we will reschedule events.
- By bank transfer to our account – please call 07896 699335 for details
- By credit/debit card payment over the phone (07896 699335).
- Cash if delivered by hand to Monica Andréewitch or Anita Kuciel in an envelope clearly indicating name of child and what you are paying for.
- By Paypal if you are happy to pay the charges so that we receive the full amount. (Please ask for details).